My hatred of my orthodontist's office

Almost exactly one year ago, I forked over $5,600 (well, part of that, and I'm paying for rest) in the pursuit of straight teeth. Being one year older and one year wiser, I wouldn't do it again. But that's an entirely different post.

The point of this post is to state how much I hate my orthodontist, Dr. Kaufman in Rochester, NY (and yes, I sure hope this post shows up if someone does a search on him). I only have to go in generally every 8 weeks. The first few appointments were right on time, no troubles. They even squeezed me in with a tech the same day several times for poking wires, infections, etc.

Things have rapidly gone south though. 3 appointments ago, they were 30 minutes late. Okay, I figured it was a fluke and they apologized profusely. 2 appointments ago they were ONE HOUR late. Even when I finally was seated by a tech, the appointment was an hour and a half because Dr. Kaufman was still so far behind. To add insult to injury, 3 people were bumped ahead of me in line because they "needed less time with the doctor" (I was getting 8 brackets re-positioned). I spent a total of TWO AND A HALF HOURS there, for what was supposedly a 40 minute appointment.

I had an appointment today at noon. I called at 11:30 to see if they were running behind, since I had a lot of work things I needed to get done. The receptionist checked, and said everything was fine, come at noon. This same receptionist saw me walk in a half hour later and said "Hi Tia, I'm sorry to tell you that we are running behind now." I seriously thought she was kidding, since I had just spoken with her. She wasn't. I grab the latest issue of People and have a seat. I read it cover to cover, and they still haven't called me. I wait a few more minutes, until I'm fuming with anger. At 12:50, nearly an hour past my scheduled time (which was on time just 30 minutes before my time), I've had enough and I go to the receptionist and tell her I can't wait any longer. It took all I had to resist my urge to scream at her. It isn't the nice receptionist's fault that Dr. K can't keep up with his patients. She tries to reschedule me for a week from today. Um, NO, these are supposed to come off in 6 weeks, you're not pushing me off a week for my last adjustment, especially when it isn't my fault that it isn't happening today. She took my number and is calling me after she gets a chance to talk with Dr. K. Who knows when that will be, since he can't even manage to see all of his patients.

The moral of the story is that Dr. Kaufman is all about money and cares not at all about his patients. He has taken on more patients than he can handle, and I am suffering because of it. I'm no longer important, because I have already agreed to pay him, and that's money in his pocket. But I paid for 20-24 months of treatment, and I'm only going to end up with 12 months. You'd better believe I'm asking for some of my money back, and a nasty letter is coming his way.