Yes, I am an 80-year-old woman in a young body. Where has customer service gone?
Exhibit A: Yesterday, I called to see if a local dealership had a Honda Civic Hybrid. She asked for my first name, and I gave it to her. She asked for my last, and I politely said I preferred not to give it. She then told me she couldn't give me any information then, and hung up on me. What?!?
Exhibit B: We went to Scion to test drive the tC. We walked in, the only people there. The receptionist paged a Scion rep twice, and no one came. She proceeded to ignore us, and 5 minutes later we walked out, having never been spoken to again.
Exhibit C: Went to the Nissan dealership to test drive a Nissan Altima Hybrid. 45 minutes before closing, and we're told "the gate is already locked, so you can't drive it today." Closed, 45 minutes, before you close??? At least the saleslady was really nice.
Exhibit D: Drop of my car today at 9am to get a hitch put on. Tell the guy I'll be back at 2pm, and he says that's fine. Come back at 2:20, and it's not done, with 2 cars still to be finished before he gets to mine. They close at 5, so it's unlikely they will even have it done today at all. What?!? Too bad we're screwed, because they are the only place in town with the hitch in stock.
All of these things happened in the last 2 days. What happened to nice people who give decent service to paying customers (or potential customers)?
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2 comments:
What is with all the crappy car dealerships? We have test driven many cars and no such thing has ever happened to us. Maybe they used their stupid shallow criteria and decided you didn't look like serious buyers. UGH. You'd think they'd be falling all over themselves to sell a car.
I feel your pain. I've had a few run-ins with really poor customer service this past week too.
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